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Lior Arussy
Leading Expert on Customer Experience Management
Lior Arussy is an author, visionary, consultant and creative catalyst. He is a pioneer of Customer Experience Management (CEM) and uses solid business strategies based on customer focus to help Global 2000 organizations and emerging businesses around the world create lasting profitable relationships with customers and employees. He received CRM magazine's "2003 Influential Leaders" award for his thought leadership and contribution to the industry.
"Your well crafted and professionally presented presentation was one of the highest points of our event!"- C.M. Rego, Advanstar Brazil
In detail
Arussy completed his undergraduate degree at Case Western Reserve University and received his MBA from Weatherhead School of Management, Cleveland, Ohio. His accomplishments have been recognized by leading analysts and press such as ABC, The Wall Street Journal, Financial Times, The Times, Times of India, Gartner Group, IDC, Inc. Frost and Sullivan,CRM Magazine, Business 2.0, Line 56.com, Wired, Network World and Secure Computing Magazine.
What he offers you
Arussy keeps his audiences entertained while challenging them to radically alter the way they approach customers and their definition of the customer's role in the organization. Arussy presents both the methodology and principles of CEM and enlightens his audiences on how to use this to achieve an immediate return on investment and increase customer loyalty.
How he presents
Arussy's passionate, entertaining and thought-provoking presentations reveal the efficiency-relationship paradox and leave audiences stimulated and enlightened.
Languages
He presents in English.
Want to know more?
Give us a call or send us an e-mail to find out exactly what he could bring to your event.
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Speaking topics
- Do You Really Love Your Customer?
- The Path to Profitability
- Customer Experience Management - From Leads to Loyalists
- From Information to Innovation
- Evolve Your Performance - Create Experience, Empower Employees, Deliver Excellence
Books and publications
- 2005
Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right - 2004
Innovating IT: Transforming IT from Cost Crunchers to Growth Drivers - 2002
The Experience! How toWow Your Customer and Create a Passionate Workplace
Video
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