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Don Peppers
Peppers and Rogers Group
Don Peppers is a founding partner of the Peppers and Rogers Group, the world's leading customer-focused management consulting firm. Accenture's Institute for Strategic Change ranked him as a top thinker and writer on management topics. He was also selected as a member of the International Direct Marketing's Hall of Fame.
"The innovator most likely to create visionary ripple effects" World Technology Network
In detail
He capped his advertising career as the CEO of Perkins/Butler Direct Marketing, a top twenty US direct marketing agency. A popular voice among editors and the media, he is co-author of a series of international best sellers that have collectively sold over a million copies.
What he offers you
By facilitating the identification of your most valuable customers, he sets the foundations for you to model effective customer focussed strategies. With a comprehensive path to increasing customer satisfaction you will have a crucial ingredient for developing a successful business strategy.
How he presents
Clarity is the name of his game; he strips out the jargon and gives you a tailored overview of the latest thinking.
Languages
He presents in English.
Want to know more?
Give us a call or send us an e-mail to find out exactly what he could bring to your event.
How to book Don Peppers?
Simply phone or e-mail us.
Speaking topics
- Mass Customisation
- Competing in the Interactive Age
- One Customer at a Time: the one-to-one future of marketing
- Long-term Leadership in a Short-term World
- CRM is Dead - Long Live the Customer
- Optimizing for Success
Testimonials
- Don gave a very relevant and interesting presentation, delivered with power and energy. The audience was very pleased with the content - Independent Business Publishers
Books and publications
- 2005
Return on Customer: Creating and Maximising Value from Your Scarcest Resource - 2001
One to One B2B: Customer Development Strategies for the Business-to-Business World - 1999
The One to One Manager - 1998
The One to One Field Book - 1997
Enterprise One to One: Tools for Competing in the Interactive Age - 1994
Life's a Pitch, Then You Buy
May we help?
To discuss how we can help you find the right speaker for your event, call us on:
000 800 100 9469 (toll free)
or: +44 1628 601 410
or send us a direct email
hello@csaspeakersindia.in